Careers
Are you interested in joining the Sterling Surgical team?
Sterling Surgical Hospital is always looking to add to our dedicated and hard-working team. Commitment to our patients, their family members and our staff is our top priority across the board. With comprehensive benefits packages, competitive wages and a top level work environment, we strive to make being part of the Sterling Surgical Hospital team as enjoyable and fulfilling as possible.
If working in an environment that respects the art of the healthcare sciences and makes you appreciate what you do day in and day out is something you are looking for, let us know. We are always interested in hearing from interested applicants.
Open Positions
Sterling Surgical Hospital is seeking a friendly, organized, and detail-oriented Registration Clerk to join our Registration Department. The Registration Clerk serves as the first point of contact for patients and plays a critical role in ensuring a positive patient experience. This position is responsible for patient registration, insurance verification, collection of patient financial responsibility, preparation of patient charts, and coordination with multiple departments to ensure a smooth and efficient surgical scheduling process.
The ideal candidate will possess excellent customer service skills, strong attention to detail, and the ability to work in a fast-paced healthcare environment.
Essential Duties and Responsibilities
Patient Registration
• Speak with patients in professional and courteous manner.
• Register patients accurately in CPSI/TruBridge and other applicable systems.
• Verify demographic, insurance, and guarantor information.
• Obtain and scan identification cards, insurance cards, and required documentation.
• Ensure all patient forms, consents, and required documents are completed
Scheduling Packet Review
• Review patient scheduling packets for completeness and accuracy.
• Verify that all required documentation is present, including:
o Physician Orders
o Consents
o Insurance Authorization Documentation
o Medical Clearances
o History & Physical Documentation
• Communicate missing documentation to appropriate departments and providers.
• Maintain registration packets according to hospital standards.
Insurance Verification & Authorizations
• Verify insurance eligibility and benefits.
• Review authorization status and ensure required approvals are obtained prior to service.
• Communicate insurance-related concerns to appropriate personnel.
• Document insurance information accurately within patient accounts.
Patient Financial Responsibilities
• Discuss estimated patient responsibility with patients prior to procedures.
• Collect co-pays, deductibles, co-insurance amounts, deposits, and prior balances.
• Establish payment arrangements according to hospital policy.
• Process credit card, cash, and check payments accurately.
• Maintain compliance with hospital financial policies and procedures.
Patient Communication
• Contact patients regarding upcoming procedures, registration requirements, and financial obligations.
• Provide excellent customer service while addressing patient questions and concerns.
• Coordinate with physician offices, schedulers, and clinical departments regarding registration-related matters.
Administrative Responsibilities
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Scan and index documents accurately into the electronic medical record.
• Monitor assigned registration work queues and complete tasks timely.
• Assist with front desk coverage as needed.
• Participate in departmental meetings, training, and process improvement initiatives.
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Qualifications
Education
• High School Diploma or GED required.
• Associate degree in Healthcare Administration, Business, or related field preferred.
Experience
• Minimum one (1) year of healthcare registration, medical office, insurance verification, or customer service experience preferred.
• Experience with hospital registration and insurance verification strongly preferred.
• Experience using CPSI/TruBridge, Athena Health, or similar healthcare systems preferred.
Knowledge, Skills, and Abilities
• Strong customer service and communication skills.
• Ability to multitask and prioritize responsibilities.
• Excellent attention to detail and organizational skills.
• Working knowledge of insurance terminology and benefits.
• Basic understanding of patient financial responsibility and collections.
• Proficient in Microsoft Office applications.
• Ability to maintain confidentiality and professionalism at all times.
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Physical Requirements
• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 20 pounds occasionally.
• Ability to operate standard office equipment including computers, printers, scanners, and telephones.
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Benefits
Sterling Surgical Hospital offers a competitive compensation package including:
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Supportive Team Environment
Sterling Surgical Hospital is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive workplace and encourage qualified applicants from all backgrounds to apply.