Getting Started

Our dedicated registration staff, under the direction of our Patient Navigator, will contact you before your procedure to discuss benefit verification and potential co-pay estimates. If you have not been contacted within 2-3 days before your procedure, you may call our Registration department at (985) 690-8200 with any questions or concerns.

If you have an advance directive, living will or health proxy completed, please bring these documents with you to the hospital. If you do not have one, information is available upon request at the time of your admission.

We are committed to confidentiality concerning personal and medical information which we will need in order to provide you with the best health care possible. If you have special needs for confidentiality, please let our staff know as soon as possible.

Our Medical Records department will require your authorization for release of any medical records, except in the case of transfer to another health care facility, or as required by law or third party payment contract.

Sterling Surgical Hospital is a smoke free campus. Among many healthcare and other public facilities in our community, we feel the prohibition of smoking on our campus is in the best interest of our patients, children, visitors, and staff members. We hope that you and your guests appreciate our decision to create a healthier environment for all and recognize the significance in your compliance with our campus policy. Smoking is prohibited anywhere on our property or any properties directly adjacent to our campus.

Please be mindful that our hospital serves many patients, and we cannot be responsible for personal belongings left unattended in the lobby or patient rooms. We strongly advise against bringing cash, credit cards, jewelry, or other valuable personal items. For your convenience and safety, eyeglasses, contact lenses, and dentures should be stored in protective containers when not in use. Your cooperation helps ensure a secure and comfortable environment for all patients.

We believe that exceptional care goes beyond medical treatment—it includes a dining experience that nourishes both the body and soul. Under the expert guidance of our Executive Chef, overnight patients enjoy gourmet meals thoughtfully prepared with fresh, high-quality ingredients. Each breakfast, lunch, and dinner is carefully crafted to be both delicious and nutritionally balanced, bringing comfort and satisfaction to every bite.

Understanding that every patient has unique dietary needs, our culinary team is happy to accommodate food allergies, special preferences, or dietary restrictions. If our menu selections don’t appeal to you, our friendly receptionist can provide recommendations for nearby restaurants to ensure you have a variety of dining options. Your comfort and well-being are our top priorities—both in your care and at the table.

Your comfort and connectivity are our top priorities during your stay. Each patient room is equipped with an easy-to-use communication system, allowing you to reach the nurses’ station at any time for assistance, ensuring that your needs are met promptly and with care.

Staying in touch with loved ones is just as important to your well-being. To make local phone calls, simply dial "9" followed by the local number. Family and friends can reach you directly by calling our front desk at 985.690.8200, where our team will gladly connect them to your room. Whether you need support from our attentive staff or a reassuring call from home, we are here to keep you comfortable and connected.

We know that thoughtful gestures from loved ones can brighten a patient’s day, which is why mail, flowers, and packages are personally delivered with care. Each delivery brings a touch of warmth and encouragement, creating a comforting and uplifting environment during recovery.

If a delivery arrives after a patient has been discharged, it will be forwarded directly to their home. No thoughtful gift or kind message will go unnoticed—we take special care to make sure every patient feels supported, even after they leave our care.

We believe that support from loved ones plays a vital role in the healing process, which is why we offer an open visitation policy—welcoming visitors at any time. If a family member or friend is staying at the hospital while you undergo an outpatient procedure, our team will provide regular updates to keep them informed about your progress, offering peace of mind during your care.

For patients requiring an overnight stay, each private and spacious room is thoughtfully designed to accommodate comfort and companionship. A sleeper sofa is available, allowing one guest (16 years of age or older) to spend the night by your side.

Your well-being is our priority, and we understand that rest and recovery are essential. If you prefer limited visitation, simply let our staff know, and we will adjust visitor access to support your needs. Whether surrounded by loved ones or enjoying a quiet space to heal, we are here to make your stay as comfortable and personalized as possible.

At Sterling Surgical Hospital, we are committed to excellence in every aspect of your care. Your experience matters to us, and we continuously strive to enhance our services to better meet the needs of our patients and their families.

To ensure we are providing the highest level of care, we welcome your feedback. Upon discharge, you will receive a patient satisfaction survey, and we would greatly appreciate you taking a few moments to complete and return it. Your insights help us refine our services and continue delivering the compassionate, top-quality care you deserve.

If you have an urgent concern, please don’t hesitate to contact our Administrative Office at (985) 690-8200 so we can address the matter promptly. For any assistance during your stay, our caring and attentive staff members are always available to help. Additionally, Social Services are available should you require further support.

Your comfort, well-being, and satisfaction are at the heart of everything we do, and we are honored to be part of your care journey.

Patients are discharged with a written order from their physician, ensuring that all aspects of their care have been properly addressed. In most cases, any necessary information will be gathered, and financial arrangements will be finalized before discharge, allowing for a smooth and stress-free transition.

At the time of discharge, you will receive detailed home care instructions tailored to your recovery, along with any prescribed medications to support your healing process. Our team is here to answer any questions and ensure you feel confident and well-prepared as you continue your recovery at home.

Sterling Surgical Hospital’s charges are based on our operating expenses and prevailing rates for similar services in our community. Our goal is to provide the highest quality health care at the lowest reasonable cost. Daily hospital charges cover room, routine care, bedside meals and housekeeping. Ancillary charges such as pharmacy, lab, radiology, etc. are billed as additional costs. An itemized list of these charges is available upon request. Physician, anesthesiologist, private nurse and other consultant fees will be billed separately. For more information regarding any fees and/or hospital bills, please call the Business office at (985) 690-8226.